Important Concepts for Safety Talks

safety TalksSafety talks can cover a lot of topics, but there are two important points that should be discussed well. These are the responsibilities when it comes to maintaining safety, and the people’s right to safety. These concepts should be the focus of every talk’s introduction.

Responsibilities:

The responsibilities of both employer and worker should be tackled in all safety talks. This is to give awareness that safety should not be neglected while working.

Knowing your responsibilities is the first step. It is also important to know other’s safety responsibilities so that you will know who to address upon seeing something dangerous.

You should be aware that you will be able to mitigate the risks if you know your safety responsibilities. Here are the responsibilities of the different workplace parties:

•Employer – He is the one responsible for providing and maintaining equipment, devices, and other tools. He also checks if everyone is complying with the requirements provided by the law. He’s the first one to introduce to his staff the concept of safety management. Lastly, he is responsible for providing information that will protect the health and safety of his workers.

•Supervisor – being next in line, he is responsible for making sure that the workers are in a safe condition. He is also the one who checks whether every worker wears protective gear, depending on what is required by the worker’s job description.

•Constructor – He checks if the work processes are compliant with all legal requirements, and makes sure that the safety rights of every worker are protected. Of course, to carry out such responsibilities, he’ll have to observe (and communicate with) both the management and the employees.

•Worker – He should be working safely at all times. He should always wear protective equipment, and never remove them unless work is done. He is also the one who reports if there is any defective equipment. Also, he should report any hazards he observes in the workplace, and any violations of the law.

Worker’s Rights:

All safety talks emphasize that workers have the right to protect their safety and health. Every worker has the power to keep himself from harm. There are three rights that every worker should have: the Right to know, Right to Participate, and Right to Refuse.

•Right to Know

Each worker has the right to know all the safety hazards of his workplace. Employers should provide information to his workers on what allowed inside the workplace. This is to ensure that the safety of the workers is protected.

•Right to Participate

Workers have the right to express their comments and suggestions in improving the safety management of a workplace. Every worker has the privilege to know if there are changes in the work process, and if new equipment purchases were done. Likewise, workers have the right to participate in every investigation that can affect their safety and health.

•Right to Refuse

All workers have the right to refuse when told to do a certain job if it is a threat to their health and safety. Refusals are based on the worker’s subjective belief that the particular job is simply too dangerous. An investigation will be done to support this refusal; however, even if it’s not proven valid, employers should respect the worker’s decision in refusing a certain task
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These topics are just two of the many concepts that safety talks can cover. However, these two are the primary topics that all workers should know to be fully aware that aside from themselves, their employers will also take responsibility for their safety and health. These concepts, if delivered effectively, will be helpful in achieving a healthy and safe working environment.

Why Do Customers Prefer Live Chat Services?

chatOnline shopping is very popular for a lot of people today. It provides a very fast, convenient, and hassle-free way for many people to buy what they want, anywhere they are, and any time they want. More and more shoppers are getting the convenience of using online shopping rather than going to the physical store, checking the items that they want but will go home disappointed because they cannot see the items they want from the shop.

The only downside when it comes to online shopping is that a lot of clients cannot keep in touch with a person who can answer their questions in real time, especially in the wee hours in the morning. When a client needs to ask something about the product or needs assistance how to make a purchase online, they do not know how to raise their concerns. To avoid any clients and potential patrons to leave the website without purchasing anything, a lot of businesses are now using phone support services or the getting popular chat software services in order to deal with any concerns the clients have.

Using phone support services require the business to get the service of call centers, which is quite expensive. Phone support services also require more employees and bigger maintenance, which can cost more and add more to the business’ operational costs.

Using chat software, on the other hand, is more economical for the business. It also features more advantages than a phone support service. Using chat software provides faster and more reliable customer support since all the responses are in real time.

Nowadays, more and more companies are using chat software in dealing with their clients online not only because it is fast, but also since it has a lot of benefits too. Here are the other reasons why using chat software is beneficial for both the company and the clients:

  1. Live chat is more convenient for most clients and gives more business for the company. Most online shoppers, before they make their purchases online, prefer to ask assistance from a live customer support first. The number of clients buying products and services online with a company providing live customer support is growing in number.Most clients, when they seek the help from a live customer service support, can multi-task and do many things while waiting for answers from their queries. It also prevents the stress and hassle that a lot of people are encountering when using the phone support service.

    When a company provides a client with a quality customer service support through live chat, the clients feel that the company is providing them respect and care. If a company provides live chat services, they can convert regular site visitors into future clients too. If a client feels that the company really cares for them, he or she can spread the word to his or her love ones, friends, and co-workers, thus bringing more clients to the business.

  1. Live chat decreases the amount a company spends for operational costs. Instead of getting the services of a call center to facilitate the business’ phone support service, which is expensive, more and more companies are getting the live chat support services instead. Using the live chat service decreases the rate of neglecting a potential buyer and regular client. Since a live chat support agent spends less time talking to a client, they can multi-task, saving more manpower for the business.

Compared to other mediums of customer service support, most clients prefer live chat services. Not only it is not very stressful compared to a phone support service, live chat services provide a more personalized way in dealing with clients’ concerns.